LEGAL REFERENCE

Our Legal Framework

We operate chat 7meter with clear policies that protect your account, your payments and your gaming experience. Every rule we've set exists to keep your lobby safe and...

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chat 7meter Our Legal Framework

Policy Posture & Jurisdiction

chat 7meter operates under the legal framework applicable to gaming platforms serving supported regions in Indonesia. Our terms govern account creation, deposit and withdrawal flows, and dispute handling. We comply with local payment rail requirements and maintain records for regulatory transparency. Your account remains your responsibility; we enforce age verification and account-holder identity checks at signup. All transactions through DANA, OVO, GoPay

and QRIS are processed according to each payment partner's terms and our settlement agreements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Legal Support Channels

Team online

Email Support

Reach our legal team at [email protected] for policy questions, account disputes or payment clarifications. We respond within 24 hours on business days.

Live Chat

Open the chat widget in your account lobby to speak with a policy specialist. Available during business hours to walk through your concern.

Dispute Form

Submit formal disputes through your account settings under Legal & Disputes. We log every submission and provide a reference number for tracking.

WHY VISITORS TRUST US

Policy Review & Transparency

Regular Audits

Our legal framework is reviewed quarterly by independent compliance partners to ensure alignment with payment rail standards and regional requirements.

Payment Partner Alignment

DANA, OVO, GoPay and QRIS each maintain their own compliance standards. We align our policies with theirs to ensure your transactions flow without friction.

Dispute Transparency

Every dispute is logged, tracked and resolved according to our published timeline. You receive updates at each stage of the process.

Account Security Standards

We enforce two-factor authentication, encrypted password storage and session timeouts to protect your account from unauthorized access.

Data Retention Policy

Your account data is retained for the duration of your membership plus 12 months after closure, then securely deleted unless law requires otherwise.

Regulatory Cooperation

We maintain records and cooperate with local authorities in supported regions when required by law or regulatory inquiry.

Consistency Across Our Policies

Terms of ServiceCovers account creation, gameplay rules, prohibited conduct and account suspension criteria. Aligned with this legal page.
Privacy PolicyDetails how we collect, store and protect your personal data. Cross-referenced in our legal framework for data handling.
Payment PolicySpecifies deposit minimums, withdrawal timelines and DANA, OVO, GoPay, QRIS settlement rules. Consistent with legal dispute procedures.
Responsible Account UseOutlines account limits, session timeouts and self-management tools. Reinforced in our legal obligations to account holders.
Dispute ResolutionStep-by-step process for resolving payment, gameplay or account disputes. Mirrors the support channels listed on this page.
Cookie & TrackingExplains how we use cookies for account security and lobby personalization. Governed by our privacy and legal frameworks.
Third-Party IntegrationsLists game providers, payment partners and analytics tools. Each integration is covered under our legal liability and data-sharing terms.
AT A GLANCE

What Defines Our Legal Stance

01
Account Ownership Your account is yours alone. We never share login credentials, never access your account without authorization, and never hold funds beyond settlement windows.
02
Transaction Clarity Every deposit and withdrawal is logged with timestamp, amount and payment method. You see the full history in your account ledger at any time.
03
Dispute Fairness If a transaction is disputed, we investigate within 5 business days and provide a written resolution. You can escalate to our legal team if unsatisfied.
04
Payment Partner Trust DANA, OVO, GoPay and QRIS are regulated payment networks. We hold no funds; they do. Our role is to route your request and confirm settlement.
05
Age & Identity Verification We verify your age and identity at signup using government-issued ID. This protects you and ensures compliance with local gaming regulations.
06
Closure & Refunds Close your account anytime. Any balance is returned to your original payment method within 10 business days. No hidden fees or holdback periods.

Legal Questions Answered

Submit a dispute through your account under Legal & Disputes. We log it, investigate within 5 business days and send you a written decision. If you disagree, escalate to our legal team for final review.

Yes. Close your account anytime through Settings. Any balance is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 10 business days. No fees apply.

We retain your account data for 12 months after closure for dispute and regulatory purposes, then securely delete it. You can request deletion sooner by contacting [email protected].

Yes. We use encrypted connections, never store full card details, and route all payments through DANA, OVO, GoPay or QRIS. Each partner maintains their own security standards and compliance certifications.

Contact support immediately. We'll review your login history, reset your password and investigate unauthorized activity. Enable two-factor authentication in Settings to prevent future unauthorized access.

We share only what's necessary with payment partners and game providers to operate your account. We never sell your data. Full details are in our Privacy Policy.

We suspend accounts for prohibited conduct (fraud, underage play, multiple accounts). You'll receive written notice with the reason. Appeal through our legal support channel within 30 days.